Return and exchange process Worry-free guide to return and exchange on the platform of Weilebao International Shopping Station I. Return and exchange policy In order to ensure that consumers shop happily on the Weilebao International Shopping Station platform, the platform has formulated a perfect return and exchange policy. We will comply with relevant national laws and regulations to provide consumers with reasonable return and exchange channels. II. Return and Exchange Process 1. Application: If consumers need to return or exchange goods after purchase, please contact the customer service staff within the specified time to explain the reason for the return. 2. Verification and processing: The customer service staff will verify the consumer's application and assist in resolving the return and exchange problem. 3. Mailing method: Consumers need to return the original packaging, accessories, instructions, etc. of the goods to the address designated by the platform intact. The platform will settle the shipping fee according to different return methods (such as express delivery or self-delivery). 4. Commodity acceptance: After receiving the returned goods, the platform will accept the goods. If the goods meet the return and exchange requirements, the platform will process the return and exchange procedures for you as soon as possible. 5. Logistics tracking: In order to ensure the smooth return and exchange process, please provide valid logistics information when applying for return and exchange, so that customer service staff can follow up the logistics status. III. Frequently Asked Questions 1. What is the return period? According to the relevant laws and regulations of the state, consumers have the right to apply for return and exchange within a certain period of time without reason. In accordance with national policies and regulations, the platform will provide consumers with a reasonable return and exchange period. 2. How to deal with product quality problems? If there is a quality problem with the product, the consumer can directly contact the customer service staff to apply for a return. We will assist consumers in communication and processing. 3. What should I do if there is a dispute during the return process? If there is a dispute in the process of return or exchange, the consumer can negotiate with the customer service staff to resolve it. We will try our best to provide satisfactory solutions to consumers. You have understood the detailed process and policy of returning and exchanging goods on the Weilebao International Shopping Station platform, if you have any questions, please feel free to contact our customer service staff. We will do our best to provide you with excellent service to ensure that your shopping experience is enjoyable and satisfying