Our platform customer service guarantee: We promise to make your shopping worry free! Dear customers, welcome to our platform! We are well aware of the various problems you may encounter during your shopping process, so we have specially formulated the following customer service guarantees to ensure that you have a pleasant and worry free shopping experience on our platform. 1、 Order processing guarantee 1. We promise to process your order as soon as possible on normal working days (Monday to Friday, 9:00-18:00) to ensure that you receive the goods as soon as possible. 2. If there are special circumstances (such as insufficient inventory, logistics issues, etc.), we will communicate with you in a timely manner and provide you with a solution as soon as possible. 3. We provide order tracking services to ensure that your package is in our hands and update logistics information in a timely manner, allowing you to stay informed of package updates at all times. 2、 Product Quality Assurance 1. We strictly screen suppliers to ensure that the products sold are genuine and provide formal after-sales support. 2. If the product you receive has quality issues or does not match the description, please contact us promptly and we will process a return or exchange for you as soon as possible. 3. We provide product quality testing services, and if necessary, we will bear additional testing costs for you. 3. After sales service guarantee: 1. We provide 24/7 online customer service to answer your questions and solve your problems at any time. 2. If you encounter any problems during the shopping process, please feel free to contact us and we will be happy to serve you. 3. We provide comprehensive after-sales service, including return and exchange policies, warranty policies, etc., to ensure that your rights are fully protected. 4. Promotion Guarantee: 1. We periodically launch various promotional activities such as discounts, discounts, and full reductions to give back to our customers. 2. If the price of the product you purchased during the event is higher than before, we will refund the difference or provide corresponding compensation. 3. We encourage customers to share promotional messages with family and friends to enjoy discounts together. 5. User Experience Guarantee 1. We are committed to creating a comfortable and friendly shopping environment, providing clear page layout and simple operation procedures. Our customer service team will actively respond to your inquiries and feedback, continuously optimizing our service quality and user experience. If you have any suggestions or opinions about our platform, please feel free to let us know and we will listen carefully and strive to improve. Thank you for choosing GeRenSHE platform as your shopping destination! We know that every customer is our valuable asset, so we will do our best to provide you with high-quality and professional services, so that you can shop worry free and happy on our platform! If you have any questions or need assistance, please feel free to contact our customer service team, and we will be happy to serve you!